FAQS

How long does order processing take?

All orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays. During busy seasons or promotional periods, processing times may be slightly extended.

How long does shipping take?

Estimated delivery times are:

  • United States: 5–7 business days

  • International Orders: 7–20 business days

Please note that shipping times may vary depending on customs clearance, local carriers, weather conditions, and seasonal demand.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take up to 48 hours to appear in the carrier’s system.

If you do not receive tracking information, please contact our support team for assistance.

Do you ship internationally?

Yes, Fitorap proudly ships to many countries worldwide. International shipping availability may vary depending on your location.

What payment methods do you accept?

We accept secure payments through major credit cards, debit cards, PayPal, and additional payment methods available at checkout.

All transactions are processed securely to protect your personal and payment information.

Can I change or cancel my order after placing it?

If your order has not yet been processed, we may be able to update or cancel it. Please contact us as soon as possible at support@fitorap.shop.

Once an order has been shipped, changes or cancellations may no longer be possible.

What is your return policy?

We offer a 30-day return policy on eligible items.

To qualify for a return:

  • The item must be unused and unworn

  • Tags must still be attached

  • The item must be in its original packaging

  • Proof of purchase is required

For return assistance, please contact our support team.

What items are non-returnable?

Certain items cannot be returned, including:

  • Sale items

  • Gift cards

  • Personalized or custom-made products

  • Certain personal care items

If you are unsure whether your item qualifies, feel free to contact us before requesting a return.

What should I do if my item arrives damaged or incorrect?

Please inspect your order immediately after delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos of the issue and your order number.

Our team will review the situation and work toward a suitable solution as quickly as possible.

Do I need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Why does my tracking information not update immediately?

Tracking updates may take some time after shipment. In many cases, carriers require up to 48 hours to activate tracking information in their system.

If your tracking has not updated for an extended period, please contact us for support.

Is my payment information secure?

Yes. Fitorap uses secure payment processing and encryption technologies to help protect your personal and payment information during checkout.

How can I contact Fitorap?

Our customer support team is always happy to assist you.

Contact Information

Fitorap
836 Traction Ave
Los Angeles, CA 90013
United States

Email: support@fitorap.shop
Phone: +1 213-474-1770