Refund policy

Thank you for shopping at Fitorap (https://www.fitorap.shop/). We want to ensure you have a satisfying shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must have all original tags attached and be in its original packaging.

  • You must provide the receipt or proof of purchase (order number).

2. Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@fitorap.shop with your order number and reason for return.

  2. Once your return request is approved, we will provide you with instructions on where and how to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., damaged item, wrong size, or wrong product received), Fitorap will cover 100% of the return shipping costs.

  • Change of Mind / Customer Discretion: If you wish to return an item due to a change of mind or personal preference, the customer is responsible for paying the actual return shipping fee.

  • Restocking Fees: We do not charge any restocking fees on returned items.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at support@fitorap.shop within 48 hours of receiving the order with photo/video proof so we can resolve the issue immediately.

5. Non-Returnable / Exceptions

Certain types of items cannot be returned:

  • Final sale items or clearanced items.

  • Gift cards.

  • Customized or personalized clothing products.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Order Cancellation

You can request to cancel your order within 12 hours of placing it by emailing support@fitorap.shop. Once an order has been processed or shipped, it cannot be canceled, but you may initiate a return upon receiving the parcel.

8. Refunds & Processing Time

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be automatically processed back to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted by your financial institution. If you’ve done this and still have not received your refund, please contact us at support@fitorap.shop.

Contact Us

For any questions regarding our Return & Refund Policy, please contact our support team:

  • Store Name: Fitorap

  • Support Email: support@fitorap.shop

  • Physical Address: 1088 W El Camino Real, Sunnyvale, CA 94087, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)