Refund policy

Return & Refund Policy

At Fitorap, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition that you received it
With original tags attached
In the original packaging
Accompanied by proof of purchase or receipt

To start a return, please contact us at:

Email: support@fitorap.shop

Returns should be sent to the following address:

Fitorap
836 Traction Ave
Los Angeles, CA 90013
United States

Please note that returns sent without first requesting a return authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or if you received the wrong product, contact us right away at support@fitorap.shop so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for returns, including:

Sale items
Gift cards
Personalized or custom-made products
Beauty and personal care products
Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, feel free to contact us before making a return request.

Exchanges

The fastest way to exchange an item is to return the original item first. Once your return is approved, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must still meet the standard return eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@fitorap.shop