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Frequently Asked Questions (FAQs) – Fitorap

Welcome to the Fitorap FAQ page. Here you will find answers to the most common questions regarding our products, orders, shipping, returns, and payment options. If you need further assistance, please contact us at support@fitorap.shop.

1. Orders & Shopping

How do I place an order?

Simply browse our store at https://www.fitorap.shop/, select your desired dress size and color, and click "Add to Cart" or "Buy Now". Follow the step-by-step instructions at checkout to complete your purchase.

Can I change or cancel my order?

Yes, you can request a change or cancellation within 12 hours of placing your order by contacting us at support@fitorap.shop. Once an order has entered processing or shipping, it cannot be canceled, but you may return the item upon receipt according to our Return Policy.

How do I choose the correct dress size?

We recommend checking the detailed size chart available on each product page before placing your order. If you are between sizes or need extra guidance, feel free to reach out to our support team.

2. Shipping & Delivery

Do you offer Free Shipping?

Yes! We offer Free Standard Shipping on all orders across the United States with no minimum purchase requirement.

How long does shipping take?

  • Handling / Processing Time: 1 – 3 business days (Mon – Fri)

  • Transit Time: 5 – 8 business days (Mon – Fri)

  • Total Estimated Delivery Time: 6 – 11 business days

How can I track my order?

Once your order ships, you will receive a confirmation email containing a carrier tracking number. You can use this number to check your package status on our Track Order page or on the courier’s portal.

Do you ship internationally?

Currently, Fitorap only ships to addresses within the United States. We do not offer international shipping at this time.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window. You have 30 days after receiving your item to request a return. Items must be unworn, unwashed, with original tags attached, and in original packaging.

How do I initiate a return?

Please email our support team at support@fitorap.shop with your order number and the reason for return. Our team will guide you on how and where to send your return package.

Who pays for return shipping?

  • Damaged, Defective, or Incorrect Items: Fitorap covers 100% of the return shipping costs.

  • Change of Mind / Customer Preference: The customer is responsible for the actual return shipping fee.

How long does it take to receive a refund?

Once we inspect and approve your return, your refund will be automatically processed back to your original payment method within 5 to 10 business days.

4. Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, as well as trusted digital wallets, including:

  • Visa, Mastercard, American Express, Discover, Diners Club

  • Apple Pay, Google Pay, Shop Pay

Is my payment information secure?

Yes, absolutely. Our website utilizes 128-bit/256-bit SSL encryption and adheres strictly to PCI-DSS security standards to ensure your financial and personal data is fully protected.

What currency am I charged in?

All prices listed on Fitorap are displayed and processed in United States Dollars (USD $).

Contact Us

If you have any further questions or require support with an existing order, please contact us:

  • Store Name: Fitorap

  • Support Email: support@fitorap.shop

  • Physical Address: 1088 W El Camino Real, Sunnyvale, CA 94087, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)