Shipping policy

At Fitorap (https://www.fitorap.shop/), we are committed to delivering your orders quickly, safely, and transparently. We offer Free Standard Shipping on all orders across the United States.

1. Shipping Rates & Delivery Time Summary

We keep our shipping simple and straightforward:

Shipping Method Order Processing Time Estimated Transit Time Total Delivery Time Shipping Cost
Free Standard Shipping 1 – 3 Business Days 5 – 8 Business Days 6 – 11 Business Days FREE ($0.00)

  • Order Processing Time (Handling Time): 1 to 3 business days (Monday – Friday). This includes order verification, quality checking, and packaging.

  • Transit Time: 5 to 8 business days (Monday – Friday). This is the time it takes for your package to travel from our fulfillment facility to your delivery address.

  • Order Cut-Off Time: 5:00 PM (PST - Pacific Standard Time). Orders placed after 5:00 PM PST will begin processing on the following business day.

2. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a carrier tracking number. You can use this tracking number to follow your package's journey directly on our website via the Track Order page or through the carrier’s tracking portal.

Please allow 24 to 48 hours for the tracking information to update after receiving your confirmation email.

3. Shipping Destination

Currently, we only process and deliver orders within the United States. We do not offer international shipping at this time.

4. Address Changes & Cancellations

If you need to change your shipping address or cancel your order, please contact us immediately at support@fitorap.shop within 12 hours of placing your order.

Once an order has entered the dispatch or transit phase, we cannot alter the shipping address or cancel the order. In such cases, you may initiate a return upon receiving your item in accordance with our Return & Refund Policy.

5. Delayed, Lost, or Stolen Packages

If your package has not arrived within 12 business days of receiving your shipping confirmation email, or if your tracking status shows "Delivered" but you have not received it:

  1. Check around your building, mailbox, or with neighbors/building management.

  2. Contact our support team immediately at support@fitorap.shop with your order number.

We will work directly with our carrier partners to launch an investigation and provide a replacement or a full refund for verified lost packages.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us:

  • Store Name: Fitorap

  • Support Email: support@fitorap.shop

  • Physical Address: 1088 W El Camino Real, Sunnyvale, CA 94087, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)