Shipping policy

Shipping Policy

At Fitorap, we believe your shopping experience should be smooth from checkout to delivery. We work carefully to ensure every order is prepared and shipped with attention and care.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been prepared and shipped, you will receive a shipping confirmation email containing your tracking details.

Please note that orders are not processed on weekends or public holidays.

During busy seasons, promotional events, or holidays, processing times may be slightly extended.

Estimated Delivery Time

United States

Estimated delivery time: 5–7 business days

International Shipping

Estimated delivery time: 7–20 business days

Shipping times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Carrier operations

  • Weather conditions

  • High-volume shipping periods

All delivery estimates are provided in good faith but are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically during checkout based on your shipping destination and selected shipping method.

From time to time, Fitorap may offer promotional free shipping on eligible orders.

Order Tracking

As soon as your order ships, you will receive an email with your tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

If you do not receive tracking details, feel free to contact our support team.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Fitorap is not responsible for delays caused by customs processing.

Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.

If you need to update your shipping information, please contact us immediately at support@fitorap.shop before your order is dispatched.

Lost, Delayed, or Stolen Packages

While we work closely with trusted shipping partners, certain delays may occur that are outside our control.

Fitorap is not responsible for:

  • Carrier delays

  • Customs delays

  • Weather disruptions

  • Lost or stolen packages marked as delivered

However, if you experience a shipping issue, our support team will gladly assist you in finding the best possible solution.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our team will review the situation and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us anytime.

Fitorap
836 Traction Ave
Los Angeles, CA 90013
United States

Email: support@fitorap.shop
Phone: +1 213-474-1770